What is the person behind the desk in a hotel called?

What is the person behind the desk in a hotel called?


What does concierge mean?

(Entry 1 of 2) 1a : a usually multilingual hotel staff member who handles luggage and mail, makes reservations, and arranges tours In any great European hotel, the most important figure with whom the clients deal directly is usually the concierge …—

What is concierge in front office?

Hotel Concierge is a section under front office that assists guests by performing different services such as making reservations, booking transportation’s, arranging for local visits, recommending sightseeing spots, and coordinating bell desk service etc.

What does a hotel concierge do?

Helpful hotel staff known as concierges have long been a mainstay of the hotel experience. Typical duties include helping guests with restaurant reservations, recommending activities in the area and arranging transportation to the airport.

Do you tip a concierge at a hotel?

A concierge typically receives between $5 and $10 depending on the service provided, including making a dinner reservation or obtaining tickets to a theater. When a concierge makes multiple arrangements, guests should tip an amount commensurate with the service—say between $20 and $50—at the end of their stay.

Why concierge is an important place to the guest of hotel?

The concierge provides information, advice, guidance and assistance to hotel guests in all manner of things, including hotel services, entertainment, recreation facilities, restaurants, luggage, transport, sightseeing etc.

What is a concierge and what are five responsibilities?

Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued.

Is concierge the same as front desk?

Front desk staff and concierges are both employed by hotels to provide services to their guests. Beyond that initial similarity, the two differ greatly in purpose and function. Members of the front desk staff interact with guests primarily at arrival and departure.

What’s another word for concierge?

What is another word for concierge?

attendant caretaker
doorman gatekeeper
janitor warden
porter steward
keeper watchman

What is a personal concierge?

A personal concierge is someone who will make arrangements or run errands. The term has been drawn from the definition of Concierge in English. 1. (Especially in France) a resident caretaker of a block of flats or a small hotel.

What is a Claviger?

: one that keeps the key or keys : custodian, warden.

What skills does a concierge need?

Concierges should possess above-average communication skills. Their attitude, speaking and listening skills will be a reflection on their employers. They must be able to convey information effectively and with care, whether they’re offering recommendations on nearby restaurants or trying to solve guest problems.

How do you describe a concierge on a resume?

Recognized for handling stressful situations with a calm demeanor and pleasant manner. Excellent communication and interpersonal skills with customer service orientation. Expert multitasker, handling travel arrangements, reservations, and guest accommodations efficiently.

What are the qualities of a good concierge?

That means being a successful concierge requires certain people skills to make customers happy under any circumstance.

  • Flexibility. By definition, a concierge service is all about flexibility.
  • Problem Solving Ability.
  • Creativity.
  • Organizational Skills.
  • Open Mind.

What is a VIP concierge job description?

Provides concierge services to guests at various locations, including giving directions, providing attraction information, and information on special events.… …

How much does a VIP concierge make?

VIP Concierge Salary

Annual Salary Monthly Pay
Top Earners $51,500 $4,291
75th Percentile $46,500 $3,875
Average $40,646 $3,387
25th Percentile $31,500 $2,625

What do concierge services include?

In hotels or resorts, a concierge assists guests by performing various tasks such as making restaurant reservations, booking hotels, arranging for spa services, recommending night life hot spots, booking transportation (like taxi, limousines, airplanes, boats, etc.), coordinating porter service (luggage assistance …

What is a luxury concierge?

A luxury concierge represents a tailor made holiday maker, where the client’s needs are carefully listened to and taken care of. The word “concierge” originates from the French phrase “comte des cierges” and describes the person that in the medieval times lit the candles and maintained them at major events.

What is a full service concierge?

A concierge is normally someone in a hotel who does things for the hotel’s guests: books a limousine, arranges tickets to a play, makes reservations at a hard-to-get-into restaurant. “Full-service” suggests that he or she can do just about anything for you.

What does a premium concierge do?

What is a luxury concierge? A concierge is a person or a company that is available to help you in your day-to-day life. Their services can range from planning and booking your family holidays to making restaurant reservations or getting you access to special events.

What does a personal concierge charge?

As a personal concierge, you can expect to charge between $25 and $150 per hour. This income stream can also replace your current day job as you can potentially earn between $40,000 and $60,000 annually. How much you make mostly depends on the services you perform and how many hours you want to work each week.

Do you pay for concierge services?

Concierge services are free and tipping isn’t mandatory, but it’s certainly appreciated. While you can wait to tip your concierge until the end of your stay, it can be better to grease the wheels right from the get-go.

What do I need to start a personal concierge business?

Start a personal concierge business by following these 9 steps:

  1. STEP 1: Plan your business.
  2. STEP 2: Form a legal entity.
  3. STEP 3: Register for taxes.
  4. STEP 4: Open a business bank account & credit card.
  5. STEP 5: Set up business accounting.
  6. STEP 6: Obtain necessary permits and licenses.
  7. STEP 7: Get business insurance.

How much do senior concierge services cost?

Most senior concierges charge an hourly rate instead of by the job. Rates are lower in rural areas and small towns, and higher in cities, where expenses and living costs are higher. According to a recent survey, rates range from $20 to $45 per hour, with a national average of $28 per hour.

What seniors need most?

Here’s what senior citizens want most when they get older.

  • Community.
  • Food.
  • Routine.
  • Respect.
  • Physical Activity.
  • Comfort.
  • Financial Security. Some seniors require assistance in managing their money.
  • Independence. Some senior citizens struggle to take care of themselves and complete everyday tasks.

Is a errand service profitable?

Getting into the errand business is quite easy and shouldn’t take you long. It’s a profitable and fun career where you help others and make good money doing it. Still you might have some questions before you’re ready to get started.

How do I become a good concierge?

Here are some of the criteria for becoming a successful concierge:

  1. A willingness and passion to serve.
  2. An excellent background in guest or customer service.
  3. Good grooming and good personal presentation.
  4. Top knowledge of the venues and the clients of the environment you’re.
  5. going to serve or want to serve.

How do concierge get paid?

As of Jun 15, 2021, the average hourly pay for a Concierge in the United States is $14.52 an hour. A Concierge in your area makes on average $15 per hour, or $0.34 (2%) more than the national average hourly salary of $14.52. ranks number 1 out of 50 states nationwide for Concierge salaries.

Can you ask a concierge for drugs?

Illegal or Immoral Activities You shouldn’t expose a concierge to risk by asking him or her to help with illegal—or dubiously legal—activities such as obtaining drugs, forging signatures, finding “companions,” or the like.

Will a hotel decorate a room for you?

Lots of people enjoy going away for special occasions such as anniversaries and birthdays, and some hotels can make their experience even better by decorating rooms for those days. If a person does not want decorations, they can ask for a card and some flowers to be put in their room.