What is the meaning of the word exceeded?

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What is the meaning of the word exceeded?

exceed, surpass, transcend, excel, outdo, outstrip mean to go or be beyond a stated or implied limit, measure, or degree. exceed implies going beyond a limit set by authority or established by custom or by prior achievement. exceed the speed limit surpass suggests superiority in quality, merit, or skill.

What is the antonym for exceed?

exceedverb. Antonyms: fail, inferior. Synonyms: overstep, surpass, outstep.

What’s another way to say exceed expectations?

What is another word for exceed expectations?

exceed requirements go beyond expectations
surpass expectations go above and beyond
go above and beyond the call of duty go the extra mile
outperform overperform
transcend overdeliver

How do you exceed expectations?

  1. Know what’s expected of you. In order to exceed your job expectations, you will first have to understand the purpose of your position and the goals of your company.
  2. Create your own higher standards.
  3. Be self-motivated.
  4. Sharpen your skills.
  5. Differentiate yourself from your peers.

Is it good to exceed expectations?

It is rare for anyone to exceed expectations unless they do it on purpose. To exceed expectations on purpose means that you have an understanding of expected performance, and you realize that expected performance is in no way extraordinary.

How do you exceed customer satisfaction?

10 Ways to Exceed Expectations in Customer Service

  1. Be a good listener.
  2. Identify and anticipate needs.
  3. Make customers feel important and appreciated.
  4. Be clear.
  5. Understand the power of “Yes”
  6. Say you’re sorry.
  7. Go above and beyond the basics.
  8. Get regular feedback from your customers.

Why should you exceed expectations?

Exceeding their expectations on a regular basis is the best way to satisfy them and retain their loyalty. Customers don’t want the stress of looking for new places to shop. If you provide excellent customer service at every opportunity, they’re more likely to keep coming back because you’re making life easier for them.

Why is it important to meet or exceed customer expectations?

It gives you an opportunity to make right changes at the right time to improve upon the customer journey and meet their needs. Excellent customer service is a sure way to exceed customer expectations as it creates loyal customers for life who will even refer your business to friends, family and colleagues.

How do you meet and exceed customer expectations?

7 ways to meet and exceed customer expectations

  1. Use the element of surprise.
  2. Improve your response time.
  3. Provide a seamless experience across all channels.
  4. Don’t make promises you can’t keep.
  5. Get personal.
  6. Help your customers help themselves.
  7. Involve your customers in the development process.

Is it possible to exceed customer expectations?

You can exceed customer expectations by going above and beyond of what they expect from you because you have the answers from customers themselves on what they expect from you. Remember, all you need to do is ask.

What is an example of where you exceed customer expectations?

BASIC SERVICE: Send a refund or new product. EXCEEDING EXPECTATIONS: Send a freebie and turn a client into a loyal customer. When you fix a customer’s problem, they feel positive about their experience. Sending a small gift will only boost that positivity, creating a loyalty that money can’t buy.

How do you meet customer expectations?

Meeting customers’ expectations

  1. Know your customers. Gather information about as many of your customers as possible.
  2. Understand your customers’ needs. Each customer will have a different perception of what customer service means to them.
  3. Meet your customers’ needs.
  4. Failing to meet expectations.
  5. Also consider…

What happens if customer service is poor?

You Lose Your Best Employees Not only do you lose customers, but you run the risk of losing your best employees. When your companies has a customer service problem, your best employees are forced to pick up the slack for bad employees. This leads to burnout and dissatisfaction from the people you rely on most.

How do you handle a situation where you can’t meet a customer’s expectation?

Here are five effective ways to manage expectations:

  1. Cover more solutions. Employees on the front line who deal with customers most often need to be armed with a variety of solutions to common and potential issues.
  2. Be transparent.
  3. Give clear timelines.
  4. Be optimistic and realistic.
  5. Follow up.

How do you say no nicely to a customer?

7 Tips on How to Say No to Customers

  1. Ask for clarification.
  2. Explain what’s going to happen next.
  3. Be honest.
  4. Reframe the “no” using positive language.
  5. Make the customer feel heard.
  6. Offer alternatives.
  7. Explain the reasoning behind the current design.

How would you handle an angry customer explain with reasoning?

How to deal with angry customers

  1. Stay calm.
  2. Shift your mindset.
  3. Acknowledge their distress.
  4. Introduce yourself.
  5. Learn about the person you are talking to.
  6. Listen.
  7. Repeat their concerns back to the customer.
  8. Sympathize, empathize and apologize.

What would you do if an angry and dissatisfied customer confronted you?

How to Deal with Angry Customers

  1. Remain calm.
  2. Practice active listening.
  3. Repeat back what your customers say.
  4. Thank them for bringing the issue to your attention.
  5. Explain the steps you’ll take to solve the problem.
  6. Set a time to follow-up with them, if needed.
  7. Be sincere.
  8. Highlight the case’s priority.

How do you handle unhappy customers?

17 Ways to Deal With Unhappy Customers

  1. Don’t React First. Listen and put yourself in his or her shoes–it makes a difference.
  2. Find the Median Between Needs. Customers are human beings.
  3. Be on Their Team.
  4. Use Their Insight.
  5. Don’t Disagree Right Away.
  6. Let Them Lead to a Solution.
  7. Make the Customer Whole.
  8. Tell Them They’re Right.

How do you respond to an unhappy customer?

How to Respond to an Angry Customer Email

  1. Respond as soon as possible.
  2. Apologize for their negative experience.
  3. Explain what may have gone wrong.
  4. Provide context for what happened.
  5. Reassure the customer that this won’t happen again.
  6. Offer an incentive, refund, or discount.

How do you respond to a concern letter?

How to Respond to a Customer Complaint

  1. Respond specifically to the issues brought up by the customer.
  2. Provide a specific apology that acknowledges any mistakes on your end.
  3. State exactly what you intend to do (or have already done) to make it right.
  4. Propose how you will improve the customer’s experience in the future.

What is above and beyond customer service?

Thinking about the customer’s wants and empathising with them. Listening to and understanding the customer’s needs. Being empowered to go above and beyond the customer’s expectations.