Are phone contracts covered by Consumer Credit Act?

Are phone contracts covered by Consumer Credit Act?

First, since the contract does not set out a specific price for the phone, there is no point when it is clear that that price is paid off. The handset element is a consumer credit agreement – a loan for the cost of the phone – which is paid off within an agreed period of time.

Is it illegal to sell a contract phone?

Most contracts work like a loan. When you buy a phone on contract, the network has essentially given you the cash to pay for it. This means you don’t actually own the phone until you’ve paid off the handset part of your contract, which means you can’t sell it.

How long are mobile phones guaranteed for?

The length of a phone’s warranty depends on the manufacturer

Handset Battery
Sony Ericsson 24 months 6 months
Samsung 24 months 6 months
LG 24 months 6 months
Blackberry 24 months 6 months

What does a faulty phone mean?

“faulty” means something is broken. “My phone is faulty” means your phone is broken.

What is Section 75 of the Consumer Credit Act?

What is Section 75? It’s part of the Consumer Credit Act 1974 that means your credit card provider is jointly and severally responsible for any breach of contract or misrepresentation by a retailer or trader.

What is a blacklisted phone?

Blacklisting works by blocking your phone’s unique identifier (IMEI number). When a phone is blacklisted because it has been lost or stolen, it cannot make or receive calls or use data.

What happens if I sell a phone under contract?

With a financing contract, you buy the phone, and if you sell it, you can use the money to pay it off immediately. With a lease, however, the phone is not yours to sell. If you choose to buy the phone after the lease term, you are free to sell it.

What happens if you sell a phone that isn’t paid off?

What Happens if You Sell a Phone That Isn’t Paid Off? If you do, your carrier will blacklist your phone – also known as giving it a bad ESN or IMEI number. This number is accessible to other carriers, which means they may not activate your phone on their network if it carries a blacklisted IMEI or ESN number.

Are you entitled to a refund if goods are faulty?

If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair or replacement. It doesn’t matter whether you bought the item new or secondhand – you’ll still have rights. You’ll have legal rights if the item you bought is: broken or damaged (‘not of satisfactory quality’)

What happens if you break a contract phone?

Unfortunately, if you decide to cancel your contract, you’ll probably end up having to pay an early termination fee. Typically, this early exit fee will mean having to pay off the remainder of your contract in one lump sum, which is a lot to find in one go, particularly if you then want to splurge on a newer handset.

How long after purchase can I return faulty goods?

Something faulty? You can get a full refund within 30 days. This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.

Can I demand a refund for faulty goods?

What was the sale of Goods Act 1979?

Sale of Goods Act summary The Sale of Goods Act 1979 requires all goods that are bought or sold in the UK to be: as described – the good should match any sample you were shown of satisfactory quality – any defect or issue should have been made clear to you when you bought the goods

Can you make a claim under the sale of Goods Act?

If you want to make a claim under the Sale of Goods Act you have several possible ways of resolving your issue, depending on the circumstances and on what you want done to solve the problem. Your rights are against the retailer (the company that sold you the product), not the manufacturer, so you must make any claim against the retailer.

When is a phone fit for purpose under the Consumer Rights Act?

You could argue that a handset sold on a two-year contract is only ‘fit for purpose’ if it lasts two years. Once you’ve owned your phones for six months the onus is on you as the consumer to prove there was a problem when you received the phone under the Consumer Rights Act, even if it’s taken time for the issue to manifest.

How long does it take to reject goods on sale of Goods Act?

However, even with major purchases or complex items, it’s safest to assume you would usually have no more than three to four weeks from when you receive the goods to reject them. This guide to the Sale of Goods Act 1979 gives information about goods and services bought on or before 30 September 2015.