How do I complain about Virgin Media?

How do I complain about Virgin Media?

How to complain directly to Virgin Media. Virgin Media’s customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA.

How do I escalate a Virgin Media complaint?

Mobile customers Ring 789 from your Virgin Mobile phone. It’s completely free. Or ring us on 0345 6000 789** from any other phone. Call us from a textphone on 18001 0345 454 1111*.

Who regulates Virgin Media?

All four of the UK’s major mobile networks (EE, Vodafone, O2 and Three) are covered by Ombudsman Services, while Virgin Media is covered by CISAS.

Is Virgin Media trustworthy?

In Ofcom’s latest customer service satisfaction survey, Virgin Media customers reported average levels of overall satisfaction with their broadband service at 85%. Customers also reported higher than average levels of satisfaction for speed (85%) and roughly average levels of satisfaction with reliability.

Do Virgin Media have an email address?

At present, there is no direct email address. Follow this link to access the form: Email Virgin Media Customer Service.

Who are Cisas?

What is CISAS? CISAS is an Ofcom certified independent adjudication service which has been set up to resolve disputes between customers and providers of communication services such as broadband and mobile phone services.

How can I cancel Virgin Media without charging?

All you need to do is call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. Call 150 from your Virgin Media telephone or call 0345 454 1111 from any other phone to cancel.

Have Virgin Media changed their packages?

The company has revealed its making changes to its TV, broadband and mobile plans for new and existing customers. There’s lots of new updates, including better broadband speeds, easier ways to customise the TV channels you’re paying for each month and longer contracts, reports