What is the sequence of these steps in the technical writing process?
What is the sequence of these steps in the technical writing process?
Just like any other business activity, technical writing can be boiled down to a process – a set of high-level steps. These five steps are Plan, Structure, Write, Review and Publish.
What type of computer problem involves a victim that is a computer user who purchases a software package that will not operate on his or her hardware configuration?
109 Cards in this Set
| The total cost of ownership of a personal computer is primarily the cost of the hardware part of the system. True or False | False |
|---|---|
| A computer user who purchases a software package that will not operate on his or her hardware configuration is a victim of which common computer problem? | waste of resources |
When choosing alignment for a paragraph of text the easiest read is <UNK> Text?
The easiest documents to read are those that contain white space in margins and between paragraphs. Justified text that is aligned on both the right and left margins can make a document more difficult to read. Justified text and centered text are two names for the same text format.
What are the different text alignments?
There are four main alignments: left, right, center, and justified. Left-aligned text is text that is aligned with a left edge. Right-aligned text is text that is aligned with a right edge.
Which form of communication between a user and support person is asynchronous?
online chat
What is an advantage of outsourcing user support?
Along with reducing costs, increasing efficiency, establishing control, expanding your resources, and better risk management, there are other advantages to outsourcing your company’s customer support: Third party customer support gives you flexibility to scale and handle fluctuating demands quickly….
What are the aims of incident management?
The purpose of the Incident Management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, ensuring that agreed levels of service quality are maintained.
Is job stress among agents in a help desk operation inevitable?
What characteristics of a help desk operation increase or reduce job stress? Job stress in a help desk environment is not inevitable, it is however, unlikely to go away.
Is Help Desk stressful?
There’s rarely one party to blame for struggles between users and help desk staff — during help desk calls, users are under stress because they’re unable to get their jobs done, and IT employees face the difficulty of dealing with people who often aren’t knowledgeable when it comes to technology….
What are the 2 SLA’s for an incident?
An SLA is the acceptable time within which an incident needs response (response SLA) or resolution (resolution SLA). SLAs can be assigned to incidents based on their parameters like category, requester, impact, urgency etc.
What are the 5 stages of the incident management process?
The Five Steps of Incident Resolution
- Incident Identification, Logging, and Categorization. Incidents are identified through user reports, solution analyses, or manual identification.
- Incident Notification & Escalation.
- Investigation and Diagnosis.
- Resolution and Recovery.
- Incident Closure.
What is KPI in incident management?
KPIs (Key Performance Indicators) are metrics that help businesses determine whether they’re meeting specific goals. For incident management, these metrics could be number of incidents, average time to resolve, or average time between incidents.
What are the stages of incident management?
ITIL recommends the incident management process follow these steps:
- Incident identification.
- Incident logging.
- Incident categorization.
- Incident prioritization.
- Incident response. Initial diagnosis. Incident escalation. Investigation and diagnosis. Resolution and recovery. Incident closure.
What is the first priority and first steps to be taken when an incident is detected?
Containment – Once an incident is detected or identified, containing it is a top priority. The main purpose of containment is to contain the damage and prevent further damage from occurring (as noted in step number two, the earlier incidents are detected, the sooner they can be contained to minimize damage)….
How do I get an incident response?
Most incident responder jobs require at least 2-3 years of prior relevant work experience in fields like computer forensics, cybersecurity, or network administration. Online courses, bootcamps, and training can bolster your resume….
How do I make an incident response plan?
6 Steps to Build an Incident Response Plan
- Step 1: Prepare. The first phase of building an incident response plan is to define, analyze, identify, and prepare.
- Step 2: Build a Response Team.
- Step 3: Outline Response Requirements and Resolution Times.
- Step 4: Establish a Disaster Recovery Strategy.
- Step 5: Run a Fire Drill.
- Step 6: Plan for Debriefing.
What is the first step in an incident response plan?
Develop Steps for Incident Response
- Step 1: Detection and Identification. When an incident occurs, it’s essential to determine its nature.
- Step 2: Containment. A quick response is critical to mitigating the impact of an incident.
- Step 3: Remediation.
- Step 4: Recovery.
- Step 5: Assessment.
Which key components are part of incident response?
Elements of an Incident Response Plan
- Introduction.
- Incident Identification and First Response.
- Resources.
- Roles and Responsibilities.
- Detection and Analysis.
- Containment, Eradication and Recovery.
- Incident Communications.
- Retrospective.
Which element is part of an incident response plan?
Review security policy and conduct a risk assessment. Prioritize security issues, know your most valuable assets and concentrate on critical security incidents. Develop a communication plan. Outline the roles, responsibilities, and procedures of your team….
What are the 4 phases of the incident response lifecycle defined by NIST?
The NIST Incident Response Process contains four steps: Detection and Analysis. Containment, Eradication, and Recovery. Post-Incident Activity….
What are the 4 main stages of a major incident?
Major incidents are considered to have 4 main stages, namely:
- Identification.
- Containment.
- Resolution.
- Maintenance.
What are the four steps of the incident response process Pagerduty?
Incident response
- Diagnosis.
- Escalation.
- Investigation.
- Resolution and recovery.
- Postmortem.
What is the most important aspect of incident response?
Detection. One of the most important steps in the incident response process is the detection phase. Detection (also called identification) is the phase in which events are analyzed in order to determine whether these events might comprise a security incident.